Last updated: 21 July 2026
If you bought the Club Pass and something went wrong, we will make it right.
Club Pass purchases are processed by Paddle, our Merchant of Record. If you are an EU/UK consumer you have a 14-day right of withdrawal from purchase. Beyond that, if the Pass did not work as described, or you bought it by mistake, contact us within 30 days and we will refund you: no interrogation.
Write to [email protected] with the email you used to sign in, or use the link in Paddle's purchase receipt. Refunds are issued by Paddle to the original payment method, normally within 5-10 business days.
Cosmetics unlocked by the Pass are deactivated when the purchase is refunded. Your club, players and progress are never touched: the Pass is cosmetic only.